Privacy Policy

Following is the information about policies and procedures related to the collection, usage, disclosure, and dissemination of information received from users of the Trudiance website. By visiting this Website you agree to be bound by this Privacy Policy. If you do not agree, please do not use or access this website. By use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

This Privacy Policy is incorporated into and subject to the Terms of Use.

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

We receive information about you from various sources, including but not limited to: (i) if you register on the website for the offerings (through your “Account”); (ii) your use of the offerings, generally; (iii) when you place an order on our website (through user and/or shipping details entered); and (iv) from third party websites and services. When you use the website, you are consenting to the collection, transfer, manipulation, storage, disclosure and other uses of your information as described in this Privacy Policy.

 

Information Collection

Trudiance collects information to enable providing a safe, personalized, and optimized experience to the users. It helps to improve and update the offerings for the users. We only collect information that we consider necessary to achieve this purpose.

You may browse the website anonymously without revealing your identity or any personal information about yourself. Once you share your personal information, you are not anonymous to the website. Wherever possible, it would be indicated which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website.

On usage of this website whether by logging in or simply surfing, your behavioural information may be collected. This information is used to analyze users' demographics, interests, and behaviour to better understand, protect and serve our users at aggregate levels. This information may include the URL from which the user was directed (whether the URL is on this website or not), the URL which the user leaves for (whether the URL is on this website or not), computer browser information, and the IP address.

This website uses “cookies” for data collection. The information collected is used to analyze effectiveness of the website features, webpage flow, and experience. Cookies also allow users to enter the password less frequently during a session. You may choose to disable the cookies and still use the website. This may limit certain useful features on the website. We do not control third party cookies or similar elements on some pages of the website.

We may collect different types of information on website usage. We collect information on buying behaviour on purchases being made on the site. We also collect additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders on transactions.

We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

We also collect information from discussions and message boards or feedbacks. We may retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. We may also collect information from personal correspondence such as letters and emails sent to us.

 

Account Information

When you create an Account, you will provide information that could be Personal Information, such as your username, password and email address. You acknowledge that this information may be personal to you, and by creating an account on the website and providing Personal Information to us, you allow others, including us, to identify you and therefore may not be anonymous. We may use your contact information to send you information about our offerings, but only when we feel such information is important. You may unsubscribe from these messages through your account settings, although we, regardless, reserve the right to contact you when we believe it is necessary, such as for account recovery purposes. Usage of certain features on the website may require registration and sharing of information such as email address, name, phone number, credit card / debit card / other payment instrument details, etc.

 

Use of demographic and profile data

We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like pincode, age, education, or income). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.

 

Sharing of personal information

We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; to prevent abuse of our services; and to facilitate joint or co-branded services that you request, where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.

We will be required to share some of the personal information you share with us regarding your co-ordinates with our shipping partners and/or other associate service providers of our business, in order to fulfil your orders. When you place an order on our website, you consent to sharing the necessary information with these associates of our business, to the extent required to fulfil your order. We undertake necessary measures and enter into strict official contracts with our associates to safeguard your personal information against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share/sell some or all of your personal information with another business entity should we (or our assets) plan to undergo any merger or acquisition activity with that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

 

Links to Other Sites

Our Website links to other websites that may collect personally identifiable information about you. Trudiance.com is not responsible for the privacy practices or the content of those linked websites.

 

Your Consent

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

If the privacy policy undergoes any changes at our end, we will post those changes on this page, so as to keep you always aware of the information we collect, how it is used, and under what circumstances it gets disclosed.

 

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Enhanse Life

Floor 16^th, 1602, Plot-22, Crescent Heights,
Vasant Rao Naik Marg, August Kranti Marg,
Mumbai, Maharashtra, 400036

Phone: +91 9820806120
Email: info@trudiance.com
Time: Mon to Fri (10 AM to 7 PM)